TERMS & CONDITIONS

1. Payment Options 

We accept all major International credit cards through Stripe.

VISA / MasterCard / American Express

2. Payment through Stripe

All of our orders are processed through Stripe, a 100% secure online payment system. Stripe encrypts your payment information using the SSL protocol with an encryption key length of 128 bits – the highest level of security for e-commerce. The payment is processed at time of purchase.

3. Pricing

When shopping from within Denmark, all displayed prices include VAT. Prices do not include delivery charges which will be calculated at checkout. Kasper Faerch retains the right to change prices at any time.

4. Shipping

At the moment we only ship domestic to customers in Denmark. But we are working on a system that allows us to ship worldwide. 

Standard shipping is 5-8 working days, delays may occur. You will receive a notifications e-mail when your order has been shipped. For any questions please contact us on kasperfn@hotmail.com.

5. Damaged Products or Parcels

 If there are any damage to your parcel/package when receiving it, this MUST be noted on the delivery note (where you sign for your package). Please document all damages, including the outside packaging and include them in an email to us. Without images of both product and packaging, we will not be able to issue a refund or replace your product.

6. Returns

We offer a 14 days return notice on products purchased in our webshop starting from the day you receive your package.

Please contact us before returning any items on kasperfn@hotmail.com
Products are to be returned in original condition in original, undamaged packaging. 

Returned goods should be protected in a box. No tape is to be attached to the product, and the cost of returning the item is to be paid by the buyer.
When return goods are received in accordance to the above criteria, we will refund the value of your order.
We reserve the right to refuse any returns which are damaged or do not comply with the above listed criteria.
Please quote your order number on all correspondence.

6. Company Information

Kasper Faerch IVS

Ålborggade 21, 1.tv

8000 Aarhus C, DK

CVR number: 39705982

E-mail: kasperfn@hotmail.com

Mobile: +45 26259579

7. Warranty

We offer a 2 year warranty in accordance to Danish law. The warranty covers errors in material and/or fabrication. It does not cover self inflicted errors or damages caused by any mistreatment of the product. Kasper Faerch does not pay the cost of your return.

8. Undelivered Orders 

Please note: Our shipping partners will attempt several deliveries, but if your order is returned to us through no fault of ours, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you. If you refuse to accept the delivery, the package will be returned to us. If you wish a refund, you will still need to notify us. In this case, shipping costs or other fees will not be returned.

9. Confirmation

When confirming your purchase you enter a binding agreement. If you wish to change or cancel your order you must contact us as soon as possible. If your order has not been shipped, we will cancel it for you. Shipping costs or other fees will not be returned.

We do not guarantee that all the items available at kasperfaerch.com are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. 

10. Privacy Policy

www.kasperfaerch.com prioritises data privacy. At the same time, we want to give you the best possible experience when you visit our website. Therefore, we collect and use information when you shop in our webshop. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) payment details (including credit card information).

For you to place an order with www.kasperfaerch.com we need the following information: name, address, phone number and e-mail address. We record your personal information for the purpose of delivering goods to you when you place your order,a and we save your information in order to send you an order confirmation as well as notice you when your order has been shipped. Your name and address will show on a label of your package with your order. We only use your information to deliver your order and to provide the customer service you deserve.

11. Cookies

At kasperfaerch.com we use cookies in order to improve your experience on the site. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.

www.kasperfaerch.com is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

  

12. Who has access to your information

Information provided to kasperfaerch.com is never disclosed or sold in any way to third parties. As registered with www.kaperfaerch.com you always have the right to object to the registration. You also have the right to inspect the information recorded about you. You have the right to, upon request, be informed which information we have registered of you and take exception to a registration according to the personal data protection act. If the information is wrong, incomplete or irrelevant, you have the right to have the information corrected or deleted. 

If you want more information or wish to change your personal data, you are welcome to contact us. You can write us at kasperfn@hotmail.com

  • Black Instagram Icon